We accept payments via PayPal as well as personal checks/money orders by mail order.
To purchase products through PayPal, simply click the Buy This button on the Our Products page and checkout. (U.S customers only)
To purchase products by personal check/money order sent through the U.S. mail, do not use the Buy This buttons which will direct you to the Paypal checkout. Instead, complete the printable order form on our Order Form page. Print out the completed form to mail with your payment. Personal checks/money orders are accepted within the U.S. only.
Currently, we accept online orders placed directly from our website via paypal from customers in the United States.
Due to shipping costs and past problems with international mail in certain areas we are not able to ship internationally at this time.
Return and Exchange Policy
Infiniti Reeds does not accept returns or issue refunds for reeds or cane
Infiniti Reeds does not offer refunds or exchanges on reeds or cane. Reeds are very fragile and break easily. Our reeds are packaged carefully to prevent the reeds from damage during shipping. Please remove and handle your reeds carefully upon receiving them. We are not responsible for reeds damaged by the consumer. If your box has been crushed during shipping please contact us for further instructions.
Infiniti Reeds does accept returns/exchanges and issue refunds for items returned in the original condition or items damaged in shipping within 7 days of the postage date.
For items other than reeds, please notify us by email upon receiving your shipment. We accept returns if you are not satisfied with a particular item. Once you have notified us by email, please return the items to our business address for inventory purposes. A refund (via Paypal or check) will be issued promptly upon the return of the item. Please note that refunds through Paypal will be issued in a more timely manner by contacting us directly. Chargebacks for returned items issued through Paypal directly involve a 30 day wait. For a speedy refund please contact Infiniti Reeds directly concerning returns and refunds.
Please note: Infiiniti Reeds will honor refunds and/or exchanges only to customers complying with our return policy as stated above.
This page was last updated: March 13, 2019
You may choose additional shipping options on the Shipping Options Page. At the checkout you may choose between first class and priority shipping. First class postage and Priority postage now includes a tracking number and $50.00 insurance as of March 2019.